Automation in its varied forms is increasingly ‘mission critical’ to warehouse operations. But with such high reliance on sophisticated systems, how do you ensure reliable performance and a risk-free peak? Dan Migliozzi, Head of Sales at independent systems integrator, Invar Group, looks at the options available for maintenance and support.
Advanced automation is transforming the efficiency, accuracy, and throughput of warehouses and distribution centres. But increasing dependency on technology brings risks. Unplanned downtime can no longer be covered by taking on more casual labour, even if this is available, or physically possible in a warehouse laid out for automated systems.
The cost of downtime, in a high-volume 24/7 operation or at the top of a vital seasonal peak, may be existential. Sadly, too many businesses only realise this when the worst has already happened.
So, for any warehouse operation with significant levels of automation, a robust strategy for maintenance, repair and support to minimise downtime is essential.
For those with the luxury of a new build facility, it may seem that the original equipment manufacturers (OEMs) or vendors can be relied upon, there will be warranties and guarantees and some sort of service contract. But it is rare for all the automation to derive from a single OEM or vendor, there is much scope for dispute as to who is responsible. And if individual items of kit have had to be modified to integrate with other machines, the OEM may reject all responsibility.
As equipment ages, OEMs or their vendors may cease to offer support, or recommend that you update to the latest model. They may even leave the geographic or technical market entirely.
Further considerations, especially with overseas suppliers, are that support may already be outsourced, and of course that support in terms of both response times and pricing, are aligned with the vendor’s business model, not yours. A service contract with an OEM or vendor does not necessarily represent value for money.
Warehouse automation is a significant, often critical investment in the future of the business, and therefore must function reliably day-in, day-out – particularly at peak. Your maintenance and support supplier needs to recognise and respect your business commitments, and work with you to ensure that up-time is maximised and the best possible performance of the system is maintained throughout. They also need to be prepared to do this across all your technologies and legacy systems, suggesting enhancements that deliver value.
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