Saudia Cargo and cargo.one announced a new partnership to deploy AI workers across the airline’s commercial operations. Built using cargo.one’s AI-native operating system, the AI workers handle inbound requests for quotations (RFQ) and formulate optimal quotes around the clock and within seconds. Saudia Cargo’s customers will now receive quotes much faster, while its sales teams can focus on specialist shipments and value-adding activities for customers.
Saudia Cargo fields a high volume of inbound rate requests every day from email. Every request requires up to date research across dates, alternative airports, and service tiers, and the diligent formulation of a quote against the clock. cargo.one’s AI workers now provide Saudia Cargo a huge additional sales resource. It responds with the best options in various languages and preparing complete quotes with customer-specific options in near real-time.
Improving customer service through AI
cargo.one’s extensive AI-native operating system means its AI workers can intelligently classify sales opportunities. It can maintain full conversational context from first inquiry to booking and will move forward with smart conclusions. cargo.one has engineered Saudia Cargo’s sales AI workers to go the extra mile for every customer, proactively offering relevant capacity alternatives, including upsells to premium products.
cargo.one’s AI workers commonly deliver carriers like Saudia Cargo a 68% reduction in quote turnaround time. They also deliver 89% accuracy on the first AI worker-generated quotes. With AI workers now carrying a significant share of their legacy work, Saudia Cargo’s expert teams can accelerate and invest more time into driving new customer value.
Turhan Özen, Chief Commercial Officer of Saudia Cargo, comments, “This important addition to Saudia Cargo’s digital transformation and sales strategy equips our teams with reliable industry-specific AI workers, engineered to our exact standards and processes. cargo.one’s AI workers deliver a unique proposition of industry knowledge, data foundation, and state-of-the-art technology, and we look forward to sharpening our efficiency and customer experiences, and building our competitive muscle in the market”.
“cargo.one continues to prove that when built on the best data foundation, AI workers contribute huge value to a carrier’s sales operation”, adds Moritz Claussen, Founder & Co-CEO of cargo.one. “We are proud to power Saudia Cargo’s industry-first AI workers to help transform their sales and operations across the globe. Our customers are reaping the benefits of cargo.one’s investments in a logistics-specific, AI-native operating system over the past years. We are excited to lead this new chapter in logistics.”
cargo.one works with carriers to determine the optimal level of AI autonomy. They offer levels that range from only drafting quotes, to co-piloting and fully autonomous. AI workers can also handle routine requests automatically while escalating exceptions, and within parameters defined and controlled by the carrier. Every action from an AI worker is logged and auditable.
Collaboration between cargo.one and Saudia Cargo
As its close partner since 2021, cargo.one collaborates closely with Saudia Cargo to deliver customer-centric digital sales, enhance a raft of efficiencies, and boost its market responsiveness.
cargo.one works independently with the world’s leading air and ocean carriers and forwarders to deliver AI technology that enhances competitiveness.
