Teammates at AIT Home Delivery are celebrating after being presented with two impressive customer service awards.
The company won Silver for the aptly named Customers at the Heart of Everything Award (Up to 1,000 Employees). They were also named the Bronze Award winner for the Best Complaint Handling category in the prestigious UK Customer Experience Awards 2026.
AIT beat off strong competition joining a plethora of long-established household names and national chains in the awards which celebrate customer experience excellence in the UK.
Continued growth across the UK
The awards come as the company enjoys continued growth across the UK. AIT Home Delivery has built its success on its unique model which enables them to deliver to 98% on next-day business. Meanwhile, they continue to meet retailer and consumer expectations. This is in terms of speed, reliability and a seamless final mile delivery experience.
Rising demand for its service continues to lead to company growth. Over the past year AIT has expanded its depot network from nine to 11 sites. Delivery volumes have increased by 40 per cent and revenue increased by 30 per cent.
The workforce also continues to grow. The company are now standing at 700 full-time employees, reflecting an increase of 15 per cent in the past year.
Recognition for customer service excellence
Kirsty Railton, Senior Customer Experience Director at Home Delivery Global said, “I am incredibly proud of the team. We were up against some of the biggest brands in the UK, many of which are household names, so to stand alongside these companies as winners of such prestigious awards was quite a feat.
“The awards are a testament to the hard work and dedication displayed by our team mates every day. We pride ourselves on the service we provide to both our customers and our customer’s customer and as the award name suggests our customers truly are at the heart of everything we do. It is an ethos which has always formed part of our DNA.”
